Do you ever think about managing a case to trial while preparing to take the initial recorded statement of an insured? Most claims professionals do not, and once litigation is initiated and the 'powers that be' decide to move forward with trial, all of a sudden the judge is not the most important person in the courtroom to influence…it is the jury.
Just what do juries think when tasked with evaluating the insurance company as a defendant?
1. Insurance Companies Represent Big, Bad Corporate America
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