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Case Study: Claim To Excellence

Having one of the highest employee-to-client ratios in the insurance industryone servicer for every two accountsmeans KMRD Partners, a winner of NU/AA&Bs 2011 Commercial Agency Awards for Excellence, can provide exceptional attention to every piece of business.

By Melissa Hillebrand, Bryant Rousseau | Updated on September 29, 2011

Trust is earned the old-fashioned way at KMRD Partners: without shortcuts. This core principle is exemplified through the agency’s claims-resolution process, which is designed to eliminate surprises and ease clients’ anxiety.

Case in point: Just two weeks after acquiring KMRD coverage, a Pennsylvania boarding school experienced a fire in its maintenance and heating facility. Not only was the fire the most severe the school had ever experienced, but it occurred in chilly mid-November.

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