In a globe-straddling twist on the family-owned regional agency, the U.K.-based Bartlett & Co. Inc. combines a unique international footprint, a focus on niche markets and innovative promotional strategies to create a formidable and fast-growing business that's more than equal to the task of competing with big brokers for business.
Operated by second- and third-generation insurance professionals, and with only three agency principals and a total of seven employees, the Philadelphia branch of the brokerage generated in excess of $11 million premium volume and $1.17 million total P&C commercial income in 2010—and has grown at an average rate of 10 percent since the onset of the global downturn in 2008.
That growth is no accident, but the result of providing and maintaining exceptional service standards, enjoying high client-retention rates, and achieving organic growth through existing client referrals and other new-business activities.
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