When it comes to the life of a claim, arguably some of the greatest organizational challenges arise during the subrogation process. Perhaps nowhere is this more evident than subrogation response, a task often left to line adjusters struggling to manage ever-increasing workloads.
During my tenure as a claims-process leader at multiple Top 10 P&C carriers, this was a challenge that we constantly faced. Through our recognition of this area for improvement, we focused on continual process enhancements in order to remove these time-consuming claims from the line adjusters' scope of responsibility.
While organizations have a myriad of processes and claims workflows, there are two constants that can drive improvements in subrogation response: recognition and response.
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