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Generation Y: The New Wave of Claims Talent

As Millennials enter our claims organizations, it is important to understand their values and belief systems that will shape our workplace.

By Alan Hlad | Updated on September 13, 2011

I was driving to work after celebrating a birthday milestone, reflecting on my life and career. Both are filled with many accomplishments and also some failures, which I fondly refer to as my “learning opportunities.”

It was a beautiful spring morning. I remember the day vividly, with the sun shining and flowers blooming, something we do not see much of in northeast Ohio for most of the year. As I pulled my car into the parking lot and turned off the ignition, I paused, took a sip of my Starbuck’s coffee and asked myself: Who will replace us when we are gone?  A pretty deep question for a Monday morning, but an inevitable part of life, both personally and professionally. When it comes right down to it, we are all caretakers of our teams and companies, hoping someday to retire from our work and leave it a better place than when we came. I answered my own question about who will replace us when one word entered my mind…Millennials.

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