To recap some of the topics we've discussed in this column over the past five years, core system replacement projects are risky, costly, and have large operational impact (both good and bad). These projects cost millions of dollars, take years to complete, and (still, unfortunately) fail more often than they succeed.
Core system replacement projects fail for a few common reasons which include lack of scope control; lack of executive management commitment; change in executive management; lack of project and program management; and choosing the wrong vendor or not understanding the vendor that has been chosen.
In this column I'd like to focus on the last of these reasons for failure, choosing the wrong vendor or not knowing enough about what you chose.
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