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Avoid Humpty Dumpty’s Demise

Solid practices, thoughtful service can prevent agency E&O

By Rochelle Elliott | Updated on August 31, 2011

In our current economy, the nursery rhyme Humpty Dumpty comes to mind. “Humpty Dumpty sat on a wall. Humpty Dumpty had a great fall…”

While insurance agents and brokers may not be falling, they tell me they feel as if they are teetering on a wall about to plunge. Like everyone else out there, their bottom lines are suffering. Their customers are demanding more of them. Their revenues and profits are down. They have increased pressures on their time and resources, The margin of error could grow as they try to do more with less.

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