Brower Insurance puts a premium on technology and has traditionally spent additional funds on the technology side to help its staff be more efficient, according to Dan Driskell, a principal for Brower, a regional agency in southwest Ohio.
“The producers and principals in our office rely on the customer service reps quite a bit to handle the day-to-day activities of our accounts,” he says. “[Producers] are in the business of bringing in new revenue and we need a great staff behind us to bring in renewals. We find making life easier for them keeps everyone happier and streamlines some of the efficiencies.
(For more on carrier/agency technology, check out the interview with Nort Salz of Deep Customer Connections and this interview with John Siglar of PacificComp..)
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