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Insurance Agents Complain FEMA Creating Confusion

Insurance agents in states along the swollen Missouri River basin say federal officials are causing widespread confusion among property owners by pushing the sale of flood insurance policies that might not cover damage from the river flooding that began this month.

By Bill Draper, Associated Press | Updated on July 11, 2011
Flood Claims 2010-2011KANSAS CITY, Mo. (AP) — Insurance agents in states along the swollen Missouri River basin say federal officials are causing widespread confusion among property owners by pushing the sale of flood insurance policies that might not cover damage from the river flooding that began this month.

The insurance companies say that officials with the Federal Emergency Management Agency, which administers the national flood insurance program, are still urging private agents to sell the insurance even though the policies contain deadlines that appear to exclude the Missouri River flood damage. The federal officials explain that some of the damage along the river might still be covered under the program’s highly complicated rules, but how much won’t be known until after the flooding is over.

“They won’t give you a clear answer,” said Larry Case, executive vice president of the Missouri Association of Insurance Agents. “It causes issues for agents because they get frustrated when they can’t give policyholders a definitive answer.”

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