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Gaining a Competitive Edge Through Innovative Claims Processes

Though less is often more, carriers must avoid sacrificing quality, disposition, and severity of expenses while building an innovative organization.

By Christopher Tidball | Updated on July 05, 2011

With increasing frequency, property and casualty insurers are recognizing the need to gain efficiencies in order to maintain a competitive advantage in the marketplace. Executive claims leaders understand that leveraging such efficiencies will improve everything from cycle time and quality to disposition and policyholder retention.  

Carriers that underperform will be left in the wake of those who leverage the three key components of success: people, processes, and technology. By better understanding the importance of each, it becomes possible to lay the foundation upon which success can be built, giving organizations an incredible competitive advantage in the marketplace.  

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