When someone asks you to think of a production line, what do you picture? Perhaps you see complex machines building cars in huge factories or robots assembling electronics in a clean room. Or, do you think of old-fashioned, outdated processes like workers standing on a line performing repetitive tasks? How can a production line support the insurance industry?
Consider all the documents that insurers handle every hour of every day. Now think of insurers' top priorities, like speeding new products to market; ensuring accuracy, contract certainty, and regulatory compliance; reducing costs; and improving customer service. Managing mountains of documents is an important part of achieving these top priorities, but traditional enterprise document automation can be a real obstacle.
If you look at documents not just as data, but as a product that needs to be built—accurately, efficiently, and to exacting specifications—then an assembly-line approach certainly has merit. The concept of the automated document factory elevates outdated enterprise document automation and turns it into a system that is organized, consistent, searchable, controllable, and repeatable.
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