Just say no

Barry Zalma wrote a fantastic article, “Saying no” (AA&B February 2011). We constantly fight the added paperwork or entries into agency software. Interestingly enough, how many times do we even get from carrier training commands including “skip here” and “just go to” that make it worse? I would love to see this article be a must-read for everyone in our industry.
Gregory Nehra
Grosse Pointe Woods, Mich.

Ethical dilemma

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