On June 17, a ceremony was held for Bob Khosropur, chief claims officer of Narragansett Bay Insurance Company and this year's Claims Professional of the Year. As ACE chairperson, Claims Editor in Chief Christina Bramlet presented Bob with the award in recognition of his ingenuity and dedication.
"We are very excited to honor Bob for his ongoing commitment to learning and adopting claims technologies to raise the bar in claims handling efficiency," said Bramlet. "During a career spanning more than 20 years, he has embodied the attributes fitting of this distinction, having instated 'best' practices and systematic changes to propel his organizations to excellence."
Fresh off the heels of his acceptance speech, Claims Assistant Editor Catherine Couretas spoke with Bob about what led to this moment.
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