To experience how the insurance industry is responding to the tornado that took out a large swath of Joplin, Mo. on May 22—the EF5's path through the city was nearly a mile wide and about seven miles long—I "embedded" on June 7 with State Farm Insurance so I could witness the company's concerted response to the devastating storm that left more than 150 dead and 1,000 injured.
During my visit, I met with a local State Farm agent, Karen Rutledge, to hear how her agency has been dealing with this enormous catastrophe—and the profound impact it has had on her clients.
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