As editor of PropertyCasualty360.com, I'm often privy to compelling stories and behind-the-scenes discussions about the P&C industry that never see the light of day. It's a shame that many of these stories, which are often positive in nature, cannot be shared or publicized for a myriad of reasons, since a chief complaint I hear from insurance executives is that far too often the “media” only latches onto the negative aspects of the industry.
So today, with the help of a few of our dedicated readers, I'm bringing you an example of the good things that the people in our industry are doing.
Below is a letter I received second-hand from a catastrophe adjuster who is working one of the many disaster scenes caused by this year's record-breaking tornado season. While the working conditions described are shocking enough to shred any notion of a sunny disposition, his ultimate dedication to the job and to the policyholders in his charge shines through his inspiring account.
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