Technology has transformed the claims process for property/casualty insurers, according to leaders of five insurance companies who agreed to take part in a special Q&A article for this joint special section from Claims and Tech Decisions magazines.
The leaders include: Steve Hatch, chief claims officer, Zurich North America; Gary Givler, vice president and manager, claims operations at The Cincinnati Insurance Companies; John Foster, vice president, claims, for Farmers Alliance Companies; Mark Hoffman, claims technology manager, Esurance; and Ken Tolson, vice president, U.S. Property & Casualty Eastern Region, Crawford & Company.
Among the questions they were asked, several involved how technology has im-proved many areas of their claims operation; how mobile technology is changing the way claims are reported and handled; and the challenging role adjusters face in the future.
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