Managing general agents (MGA) face the daunting technology challenge of having to act as a data go-between with all the many groups with which they have relationships.
"Unlike most companies, we have a many-to-many problem that is very, very complicated," says Frank Neugebauer, CIO for Farmington Hills, Mich.-based wholesaler Burns & Wilcox, which bills itself as the country's largest MGA.
"We have many agencies, we have many carriers, we are dealing with them simultaneously—and we put them together in virtually unlimited ways."
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