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E-Mail: Past The Point Of Diminishing Returns

As the drive forward compels the insurance industry to innovate, it’s equally important to evaluate “old” technologies like e-mail to ensure they are not hampering progress.

By Frank Neugebauer | Updated on June 03, 2011

People by nature tend to look forward for the next big thing and build solutions accordingly. However, I think it’s also important to look back and ask key questions to gauge the usefulness of “old” technology because there are times when the past hinders the future. E-mail is a striking example.

E-mail started (depending on whom you ask) in 1961 with MIT’s CTSS (Compatible Time Sharing Program) during a time when long-distance telephone calls were expensive and other techniques such as text chat were non-existent. This system laid the foundation for electronic text information exchange.

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