Sanjay Mohan, head of the insurance practice at Infosys Technologies in San Francisco, says more and more auto-insurance buyers are changing their habits and going direct to such carriers as GEICO and Progressive.
This presents a big challenge to independent agents and the companies that distribute through them.
“The carriers need to adopt technology to allocate their products through multiple channels,” says Mohan. “They need to keep the customer happy and to understand how their customer wants to buy their products.”
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