personal touch that people need when they are in the midst of a tragedy. That point was brought home to me again last week as I read the accounts and watched the incredible videos of the tornados that ripped through the southern U.S.
Twenty-one years ago, I was in a similar situation. Fortunately, the storms that ravaged portions of southeast Indiana and Cincinnati on June 2, 1990 did not take any lives, but they gave me a first-hand look at how well—or not so well—insurers can react to the needs of their policyholders.
My family huddled in the basement that night after seeing a television report that a tornado was headed in our direction. Within minutes we could hear windows popping on the floor above us, but had no idea how devastating the storm really was.
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