What are the drivers that will shape the insurance industry over the course of the next decade? What are the building blocks of insurance 2020 and what possible new business scenarios will emerge for insurers?

These are some of the questions that will be discussed at a session titled "The Great Reset: The Crash, 20-Somethings, and New Technology" today.

Led by Ellen Carney, senior analyst at Boston-based Forrester Research, this session will look at how, in the wake of the financial crisis, market forces are redefining insurers' business strategies as customers and their needs change, and as technology permeates more elements of daily life.

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