In the world of IT, there are many things that keep CIOs up at night: security, privacy, agility, and a bunch of other (very relevant) buzz words. For me, however, the biggest issue is integration.
The world of excess and surplus lines agents, carriers, and wholesaler/brokers is full of data entry redundancy, mostly caused by lack of integration. One of the reasons integration isn't happening full scale is lack of integration points. Fortunately, one thing that's not missing is lack of willingness, so hope is abundant.
The policy lifecycle in my world is the same as anyone else's, except that we have more touch points along the value chain.
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