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Claims Technology Q&A: Workflow, Self-Service Key Areas for Insurers

In part three of this series, Mark Hoffman, claims technology manager, Esurance, takes on a series of questions on claims technology issues.

By Robert Regis Hyle, Christina Bramlet | Updated on May 11, 2011

How is technology streamlining the claims process at your company and, in your opinion, in the industry as a whole?

Mark Hoffman, claims technology manager for Esurance: Claims technology continues to play a critical role in the success of the claims department at Esurance.  Our focus remains on providing our employees with the tools they require in order to provide exceptional customer service while maintaining fair settlements in an efficient and compliant manner.  With insurers having “to do more with less,” technology innovations are a key driver in keeping expenses down while maintaining a consistent process of claims handling.

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