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Contents Claims Solved: The Case of the Shattered Glassware

An online appraisal may give claimants false hope when it comes to the true value of their belongings.

By Tom Kirkpatrick | Updated on May 09, 2011

This month’s Contents Claims Solved begins with an inheritance. A family member has inherited a collection of glassware from his father’s estate. The shipping company hired to transport the collection delivered the glass items, which were unfortunately broken into shards upon receipt.

The family turned to an online appraisal service to assist with the valuation. This appraiser, located on a different continent, reviewed digital images and issued a lengthy appraisal identifying 10 specific collector glass objects from the likes of Steuben, Lalique, Emil Gallee, and, most notably, Elena Danko. Consequently, the appraiser estimated the value of the collection to be more than $350,000. The adjuster then called upon contents claims specialists to review the images of the broken objects and provide a second opinion on the appraisal report and valuation.

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