In part one, I mentioned that the first standard of great customer service companies is that they know why they are great, the second is that they know where they stand, and the third is that they know where they are going. Now, let's move onto standard No. 4.
They Can Accurately Describe Their Jobs
In classes about great claims customer service, I always start off with an exercise, regardless of who is in attendance, by asking students to give me some examples of things they do during the day in their job.
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