“Quite a few software solutions are yielding outstanding short-term business results, but the number one answer is investing in software solutions and platform in the distribution space. With flat market conditions and fierce competition, investing in a flexible and adaptable distribution technology platform that can easily connect to the various delivery channels and easily connect all the channels to modern policy administration and rating systems quickly, has an immediate and direct impact to both top and bottom line growth.
Investing in a distribution platform enables processing of all sales and service requests from any device, any browser, and any technology through any channel, at any time a reality. This makes it easier for insurers to satisfy the ability for agents and customers to do business with the insurer the way they want to.
Once the platform is established, new capabilities can be added quickly such as agent portals, real-time upload and download, mobile devices, self-service portals for quotes and service, call centers, connectivity to comparative raters and exchange hubs, and automated email with PDF attachments.
The focus is not so much on the individual capabilities, but rather the ability to provide any business or technology capability to any relevant channel, resulting in incredible flexibility for an insurer to respond to the dynamic changing distribution channel. This creates a real competitive advantage—enabling growth and cost reduction that directly links to top and bottom lines.”
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