Grange Insurance has been in full development of its agency automation program for almost two decades, according to Sherri Rarey, assistant vice president, agency interface for the carrier.
"We encourage agents back then to purchase a management system and we dedicated ourselves to providing the functionality that would make that investment worthwhile for them," she says. "That was building the foundation. Today we support over 41 different agency management systems, all the comparative raters our agents use, and we provide real-time transaction servicing. We've kept our promise as far as continuing to develop the tech that makes it easy for agents to work with us."
If a carrier is not priced competitively, ease of doing business is not going to make a difference, explains Michael Fergang, CIO for Grange Insurance.
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