The Japan earthquake and tsunami cast a harsh spotlight on business interruption and the effects it can have on the economy, supply chain, and insurers. To help give claim professionals and agents the tools they need to understand such complicated claims, we spoke with Daniel Lentz, partner, dispute services leader for Ernst and Young's fraud investigation and dispute services division.

Lentz co-authored the book, "Business Interruption: Coverage, Claims, and Recovery," with Daniel Torpey and David Barrett. The book, which is published by PropertyCasualty360.com's parent company Summit Business Media, provides an overview of business interruption coverage, step-by-step guides for handling the process, techniques for making calculations, and more.

Listen in to our conversation as we discuss why an update was necessary and who should be reading it; why business interruption is often called the most misunderstood of coverages; and the things insurers need to know about contingent business interruption losses.

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