For many years, MetLife Auto & Home's Special Investigations Unit (SIU) has cultivated a reputation as a top tier fraud-fighting operation, both within the company and throughout the industry. Part of the reason for its success is that the company is quite vigilant in the area of fraud prevention, particularly when it comes to using today's technology.
About seven years ago, Bill Mullaney, then-president of MetLife Auto & Home, recognized the good work the SIU was doing and saw the potential our approach could have on a broader scale within MetLife itself.
Flash forward to present day: MetLife has one consolidated SIU department, handling the fraud operations within most of U.S. business operations, including auto & home, dental, individual disability, group disability, group life, long term care, and critical illness. Despite the fact that these are diverse areas representing a wide variety of products and services, the unit still manages to retain its focus on the fundamentals of fraud prevention, the same as it did when it was just handling auto & home claims.
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