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The Five Standards of Great Claims Organizations: Part One

In the first of three parts of a series, the president and CEO of the International Insurance Institute explains his five standards of a great claims organization.

By Carl Van | Updated on March 14, 2011

“Oh I’ve, been smiling lately, dreaming about the world as one. And I believe it could be, someday it’s going to come.” – Cat Stevens  

I’m aware that there are plenty of articles about good claims practices in the claims world. I would like to take a different approach to all of the studies and the data that has been compiled, and provide a different approach based on my observations of the truly outstanding claims organizations that I’ve had the opportunity to work with.  

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