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Avoiding New Claims System Disappointment

Just like buying a home, investing in a claims system is a major financial decision, and making the right choice means knowing how to look beyond the showy bells and whistles of a demo.

By Susan Case | Updated on February 28, 2011

When purchasing a new home, you want to ensure that the builder is executing your vision and delivering the highest value. Given that a home purchase is one of the larger investments you’ll make, selecting a builder who has a reputation for quality and customer satisfaction is key.   

Finding such a builder can be a challenge. “Model homes” offer a glimpse into a builder’s vision and capabilities, serving as tangible examples of what you might expect. However, glossy exteriors, upgraded features, and carefully selected furnishings distract attention from structural and foundational elements that are crucial to the home’s long-term durability. Models offer little insight into the quality of plumbing or wiring, the strength of the foundation, or the durability of the roof. Recommendations from friends who have experience with the builder are invaluable, but a thorough assessment might also include an inspection by a qualified third party to provide an unbiased and informed view. You could also speak with others who have purchased from this builder and have been living in their homes for some time. Finally, consider the builder’s sub-contractors, including their reputation and commitment to this builder. 

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