American Agent & Broker editor Laura M. Toops talks to Jamie Bisker, industry solutions representative for IBM, about how the use of artificial intelligence—or question-answering systems—will affect independent insurance agents and brokers.
Bisker talks about how Watson works, and the practical applications in the real world, including its current application in the healthcare industry.
Other topics include the impact of question-answering systems on the independent agency system; how the use of such systems will affect regulatory and ethical insurance issues; and concerns about resistance and misconceptions.
To listen to the podcast, click below.
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