Thirty-year-old legacy systems have a hard time meeting the needs of a 21st century property/casualty insurer—in this case Mountain West Farm Bureau Insurance. The older systems don't have the ability to perform tasks such as business intelligence, so business users have to go to IT for data and information.
The IT situation at Mountain West is complicated, too. Mountain West and two other Farm Bureau insurers own their own IT company, Western Computer Services. Mountain West, in essence, outsources all of its IT operations to Western Computer Services.
"First and foremost, we're in the process with Mountain West of transforming their business and replacing their policy and claims solution," says Harold Williams, CEO of Western Computer Services.
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