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Your Guide to Claim Investigations and Social Media

We give you all the information you need and the questions to ask in order to legally, ethically, and effectively conduct insurance claim and fraud investigations through social media sites.

By Eric Gilkey | Updated on February 08, 2011

The explosion of sites like Twitter, Facebook, and LinkedIn — most often referred to as “social media” sites — is providing unprecedented access to information for insurance claim and fraud investigators. Whether it’s simply using the sites to help visually identify a claimant who is under surveillance or gaining access to damning evidence freely available to anyone (just ask Paris Hilton), investigators are doing themselves a great disservice if they aren’t at least looking at these types of sites while doing their jobs.

But as with all things, you have to know where and how to look for it. Below is a guide for claims professionals, attorneys, and special investigation units alike to educate and inform themselves on how to properly — and legally — use these sites to their advantage while punishing criminals. We compiled everything we’ve written about it in order to help you do your jobs better and more effectively; we hope you find it helpful.

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