The explosion of sites like Twitter, Facebook, and LinkedIn — most often referred to as “social media” sites — is providing unprecedented access to information for insurance claim and fraud investigators. Whether it's simply using the sites to help visually identify a claimant who is under surveillance or gaining access to damning evidence freely available to anyone (just ask Paris Hilton), investigators are doing themselves a great disservice if they aren't at least looking at these types of sites while doing their jobs.
But as with all things, you have to know where and how to look for it. Below is a guide for claims professionals, attorneys, and special investigation units alike to educate and inform themselves on how to properly — and legally — use these sites to their advantage while punishing criminals. We compiled everything we've written about it in order to help you do your jobs better and more effectively; we hope you find it helpful.
Bookmark the page and come back often, as we'll update the guide as more information becomes available.
Using Social Media in Your Claims Investigations - By Wayne Partenheimer
An attorney offers a legal guide for finding, handling, and using information gathered from online social media sites, and offers real-world scenarios for adjusters and investigators as a way of answering questions about proper usage of information.
15 Questions to Ask Claimants About Social Media UsageSIU investigators, attorneys, and data analysts can gain enormous insight into a claim by questioning insureds about their social networking use. Here are 15 questions you should be asking.
Facebook Becomes a Questionable Friend of Workers’ Compensation - By Jon L. Gelman
As Facebook and other sites expand their applications, those involved in the handling of workers' comp claims and cases must be properly prepared to gain access to this vast library of individualized information for use in an evidential setting.
Featured Fraud: Facebook Status Set to 'Sentenced' - By Marguerite Swallow, PropertyCasualty360.com
A Facebook post led to one woman's arrest and felony charges of grand larceny.
Social Media and Investigations: Tips from the Field — Podcast - By Eric Gilkey, PropertyCasualty360.com
We interview Investigator Michael Beagle to find out how claims investigators can better use social media to help them in their day to day jobs, what sites they should be looking at, examples of success stories, and of course the legal issues involved.
Speaking Of: Social Media Intelligence - By Christina Bramlet, PropertyCasualty360.com
Claims Magazine's Editor in Chief spoke with Attorney Deborah A. Lujan to learn about what is admissible in court and what ethical considerations a prudent investigator should evaluate prior to making new “friends.”
Paris Hilton Arrest Provides Lesson For SIU Investigators - By Eric Gilkey, PropertyCasualty360.com
Paris Hilton's recent legal troubles, which involved a photo of a purse she tweeted about owning, served as perfect fodder for the workshop, "All that Twitters: A Cyber Guide for Insurance Fraud Investigators and Their Attorneys."
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