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Facebook Becomes a Questionable Friend of Workers’ Compensation

As Facebook and other sites expand their applications, those involved in the handling of claims and cases must be properly prepared to gain access to this vast library of individualized information for use in an evidential setting.

By Jon L. Gelman | Updated on February 08, 2011

Social  networking’s popularity  has become a two-edged sword as a tool in  the management, investigation, and disposition of workers’ compensation claims. Over the last several years there has been an exponential explosion in the use of this technology on the Internet. The challenge to properly access and effectively utilize the electronically stored information [ESI] is resulting in procedural and ethical ramifications for the workers’ compensation community.

This new form of communication involving interpersonal and social data has been embraced by millions of Internet users worldwide through the launching of such services as: Facebook, YouTube, Twitter, blogs and Meetup.

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