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Virtual Viewpoint: Finding a Direction for Mobile Technology

Ten years ago, when BlackBerrys first came out, we had what ended up being false hope. People talked about mobile when the whole Internet explosion came about, but it never really took hold in the [insurance] industry.

By Deb Smallwood | Updated on February 04, 2011

“Ten years ago, when BlackBerrys first came out, we had what ended up being false hope. People talked about mobile when the whole Internet explosion came about, but it never really took hold in the [insurance] industry.

There was a lot of hype, but people would use their mobile devices for pretty basic things like e-mail. It took a lot to get insurers and executives to even want the devices. Now everyone has them.

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