“Ten years ago, when BlackBerrys first came out, we had what ended up being false hope. People talked about mobile when the whole Internet explosion came about, but it never really took hold in the [insurance] industry.
There was a lot of hype, but people would use their mobile devices for pretty basic things like e-mail. It took a lot to get insurers and executives to even want the devices. Now everyone has them.
Executives all want iPads and they all want data—not necessarily applications. They want their analytics and scorecards on top of these devices. The smartphones really tie in with plug-and-play. It’s changing our whole culture and mindset.
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