There are several factors to consider when beginning a business intelligence implementation. Much depends on the maturity of the BI platform, according to Qasim Hussain, senior architect for the technology consulting firm X by 2.

Insurers also need to remember it's better to start small rather than big, adds Hussain.

"There definitely is a learning curve when it comes to new tools and a comfort change needs to happen with business and IT," he says. "In the past [business users] may have done a lot of one-off reports, but when you start talking about a modern BI platform it gives you the flexibility to do a lot of ad hoc reporting."

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