Karen Pauli, research director in the insurance practice for TowerGroup
"The first step is you have to have your data in order. But the second thing is you have to have some business objectives: What are you trying to accomplish with this business intelligence initiative?
We find the business intelligence initiatives that fail are the ones that take on a life of their own from whatever group is managing the BI project. They are trying to get information for the sake of information.
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