From a Pop Warner to the NFL, the key to success on the gridiron lies in the fundamentally sound principles of blocking and tackling. Game-day results are in direct correlation to how effectively players execute what is practiced and preached daily. Teams are measured against a number of statistics, the most important being the final score.

As a society, there is wide spread acceptance of scores, ratings, and grades to hold people accountable for results. Just as coaches push their teams to win, parents push their children to get A's, ultimately growing up and entering the business world where they encounter managers pushing them to get results.

In the end, it comes down to numbers, which are often measured through inconsistent criteria that vary from one company to the next. So what truly defines perfection for claims organizations?

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.