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Defining Perfection in Claims Departments

Like school grades or sports statistics, adjusters can be measured on a variety of indictors such as timeliness and customer service, with the ultimate goal being an accurate settlement. But what truly defines perfection for claims organizations?

By Christopher Tidball | Updated on January 19, 2011

From a Pop Warner to the NFL, the key to success on the gridiron lies in the fundamentally sound principles of blocking and tackling. Game-day results are in direct correlation to how effectively players execute what is practiced and preached daily. Teams are measured against a number of statistics, the most important being the final score.

As a society, there is wide spread acceptance of scores, ratings, and grades to hold people accountable for results. Just as coaches push their teams to win, parents push their children to get A’s, ultimately growing up and entering the business world where they encounter managers pushing them to get results.

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