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Commentary

Overpaying Insurance Claims

Insurers are always accused of underpaying claims, but what about when they overpay? It is happening, and here is why.

By Diana B. Reitz, CPCU | Updated on January 17, 2011

FC&S Online constantly hears about how insurance companies are on a mission to underpay claims whenever and however possible. We hear this frequently from agents and adjusters with whom we interact with in our daily analysis of coverage language. But what about situations in which claims are overpaid?

I recently began questioning how much money insurers hand out needlessly because their adjusters don’t have enough training or are so overloaded with work that they can’t possibly handle all of the files they are assigned due in part to a claim a family member recently made.

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