In the insurance world, most of our work is done over the phone. A customer spends hundreds, even thousands of dollars on premiums each year based on a promise that their insurance company will be there for them in the event that something bad happens. Your job as an adjuster is to earn your customer's trust and put their mind at ease. Is that easy to do with a simple phone call? No, it's not, but there are ways that you can exceed their expectations, even from the comfort of your office.
Always Be Prepared
The Girl Scout motto rings true, both in the wilderness and in the claim business. As adjusters, our workload is rather daunting, and it's easy for loss facts and other details to run together. However, the people we speak with are only dealing with one claim—their own—and are well aware if you come across confused. That's why it's important to have all of the pertinent information in front of you before discussing a claim with an insured or claimant.
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