I've had a lot of discussions about silos in my six years with Claims — the metaphorical business ones, not the free-standing farm versions. Typically, a “silo” is loosely defined as a unit of a company that focuses on a specific, self-contained goal with little interaction with the other aspects of a company's function.
The discussion about silos really revolves around issues related to communication. In other words, silos can be great for addressing and achieving specific goals, but the risk is that tunnel vision creeps in, creating blind spots to other aspects of a company's overall strategy.
In insurance, this is perhaps most obvious in the silos that crop up between claims and underwriting. When these two units cease to communicate, successes and best practices are never shared, and failures are never used to enhance the learning process. When they communicate effectively, however, intelligence is shared on risk factors and exposures, to the betterment of the company and the staffs involved.
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