While the overall economic perspective is looking brighter than it was a few months ago, insurance organizations are still looking to cut bottom line costs and reduce expenses wherever possible. One area where businesses continue to see significant budgetary waste is around inaccurate contact data.

Contact data touches every part of an insurance operation, but it is especially prevalent in the claim department, where accurate contact information is required to process any claim. When contact data is managed incorrectly, money is wasted, policyholder relationships are damaged, and the overall brand image suffers.

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