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Customer Satisfaction Deteriorates For Homeowners Insurers

Amica Mutual continued its run atop J.D. Power and Associates' homeowners insurance customer satisfaction survey as the industry overall sunk

By staff Writer | Updated on October 04, 2010

NU Online News Service, Oct. 5, 11:26 a.m. EDT

Amica Mutual continued its run atop J.D. Power and Associates’ homeowners insurance customer satisfaction survey as the industry overall sunk to its lowest satisfaction level in five years.

J.D. Power said customers reported decreases in satisfaction with policy offerings and service interactions in its “2010 U.S. National Homeowners Insurance Study,” driving a 23-point decline on J.D. Power’s 1,000-point satisfaction scale relative to last year. Insurers averaged 750 points in 2010, compared to 773 in 2009.

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