WWSJD?
I always enjoy reading Chris Amhrein's articles (being an insurance geek myself who understands the communication gaps that sometimes occur between “us” and our clients). I must say though, that his column, “What would Steve Jobs do?” (AA&B, 8/10) is excellent, if not the best I have read. I gave a copy to my team at our production meeting. I love the quote about the 1/4 -inch drill bits.
John Pullara, CIC, CISR
New York

Credit scoring debate heats up
I just reviewed the AA&B June issue and its letters to the editor (“Credit rate debate” in response to Bart Anderson's “Credit scoring: Tough to explain, hard to beat,” AA&B 3/10). The first letter was from an agent writing against credit scoring. Hands down his opinion is 100 percent correct.
No one in this day and age knows how and why insurance was designed, what it was supposed to accomplish and how it was to be done. It was designed in the days when there were more honest people, which is why fair and adequate rates existed so that all could afford it, not just a select few. Making coverage mandatory greatly increases the cost as the consumer does not have a choice –and please don't tell me having many companies is a choice.
Credit scoring is more biased than any other method ever used. At least basing rates on tickets and accidents is fairly accurate, because people who do not care about others or themselves and continuously break the laws demonstrate pure carelessness.
But credit scoring is prejudiced. There are many people out of work now with no money, but that does not make them bad risks.
What we need is insurance groups, departments and commissioners doing their jobs and not just lining their pockets with kickbacks from insurance companies.
Fred H. Heipp
Parma, Ohio

Readers: AA&B editor Laura Toops asks for your thoughts on credit scoring! Visit her blog and sound off.