Two industry analysts will discuss how technology can help improve auto claim customer satisfaction levels in a webinar being hosted by Claims Magazine next week, Oct. 5, 2010, at 2pm ET.
Lead Analyst for CCC Information Services Susanna Gotsch will lead the discussion, which will focus on the link between claim management practices and customer satisfaction — including automotive claim trends, consumer purchasing data, and the impact these factors have on carriers.
More specifically, the seminar will examine how technology can be applied to improve satisfaction levels among claimants. In addition to CCC's Gotsch, Gleanster Research Director and Co-Presenter Jeff Zabin will offer strategies for carriers on how to close the gap between consumer expectations and service delivery to the mutual benefit of carriers and their customers.
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