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Accenture Report: Poor Service Leads to Fraudulent Insurance Claims

More than half (55 percent) of U.S. consumers say poor service from an insurance company is more likely to cause an individual to commit fraud against that company.

By staff Writer | Updated on September 21, 2010

More than half (55 percent) of U.S. consumers say poor service from an insurance company is more likely to cause an individual to commit fraud against that company, according to the Accenture Insurance Consumer Fraud Survey 2010 released by Accenture.

The survey also reveals a significant increase in claims filed, with nearly half of U.S. adults (47 percent) saying they had filed property/casualty insurance claims at some time, up from less than one-third (29 percent) in a similar survey conducted in 2003.

According to the survey of more than 1,000 adults, 76 percent of consumers said people are more likely to commit insurance fraud during an economic downturn than they are in more normal times, up from 66 percent in 2003.

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